Privacy Policy

Last Updated: July 9, 2026

1. Introduction

Welcome to Florentini. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or purchase our floral arrangements and gifts.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Full name
Email address
Phone number
Billing address
Delivery address
Payment information (processed securely by our payment providers)
Order details
Gift messages or special delivery instructions
Communications you send us through our website, email, or live chat

3. How We Collect Information

We collect information when you:

Place an order
Create an account
Contact us through our website or live chat
Subscribe to our newsletter
Participate in promotions or surveys
Browse our website through cookies and similar technologies

4. How We Use Your Information

Your information helps us:

Process and fulfill your orders
Arrange deliveries
Communicate order updates
Respond to customer service requests
Improve our products and website
Prevent fraud and unauthorized transactions
Send promotional emails if you have chosen to receive them

5. Payment Information

We do not store your complete payment information.

All payments are processed securely through trusted third-party payment providers that comply with industry security standards.

6. Sharing Your Information

We respect your privacy.

We may share your information only with trusted service providers who help us operate our business, including:

Payment processors
Delivery partners
Website hosting providers
Marketing service providers (when applicable)

We never sell, rent, or trade your personal information to third parties.

7. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no online system is completely secure, we continually work to protect your information using industry-standard security practices.

8. Cookies

Our website uses cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyze website traffic
Enhance website performance

You may disable cookies through your browser settings, although some website features may not function properly.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Request information about how your data is used

To exercise any of these rights, please contact us using the information below.

10. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated effective date.

We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Florentini

Email: info@florentini.co

Phone: (347) 793-6128

Thank you for trusting Florentini. We are committed to protecting your privacy while providing exceptional floral experiences.